Attitude. Communication. Privacy. Professionalism. Service.
At Pekin Hospital/ProHealth Inc., we set standards for our employees to help support our Mission & Vision. We expect all applicants to review these standards and agree to abide by them.
- At Pekin Hospital, we consider it a privilege to serve our customers and are committed to exceeding their expectations.
- We pride ourselves on treating everyone with compassion, courtesy, dignity, and respect.
- Promptly welcome your customer using names if known and smile.
- Rudeness is never acceptable.
- Communication is the key to "Very Good" customer satisfaction!
- Always use "please" and "thank you," "sir" and "ma'am." Also, use the customer's name if possible.
- Observe customers and visitors; if someone appears to need directions, offer to take them to their destination.
- SMILE when greeting, answering the telephone or speaking. Facial expression is part of an employee's appearance, and smiling reflects helpfulness and compassion.
- "Very Good" elevator manners contribute to "Very Good" patient satisfaction. Respect patient privacy by excusing yourself from an elevator if a patient is on board. Tell them, "For your privacy, I'll take the next elevator."
- We will ensure our patients' rights to privacy and modesty by maintaining a secure and trusting envrironment.
- When entrusted with a patient's care, we will treat all information as confidential - it is the law.
- Patient information must be disposed of properly - it is also the law.
- Respect our co-workers' privacy by eliminating gossip.
- We are linked to one another by a common purpose: serving our customers and our community. Therefore, all co-workers, peers, supervisors and leaders are our teammates and deserve our respect.
- Treat every co-worker as a professional; each has an expertise.
- Never say, "It's not my job."
- Be loyal to co-workers and Pekin Hospital. Never undermine either by your words or actions.
- Dress must always be clean, professional and appropriate to the department.
- All Progressive Health Systems buildings and campus have been smoke-free since July 4, 2007.
- You must adhere to organization and department policies, complete mandatory and compliance training.
- Provide comfort for patients and families, taking into consideration pain, emotional status, general comfort, noise and room temperature. Check in periodically and ask, "Is there anything else I can do for your comfort?"
- All staff members involved in direct patient care are responsible for answering call lights. If you are passing a room - even on another floor - and see an unanswered call light, ask the patient, "How may I help you?"